1. Nature of Services
EzWebApp provides custom website development, web applications, software solutions, API development, and automation services. Due to the customized nature of our services, refunds are generally limited.
2. Project Initiation
Once a project has started, including planning, design, development, or resource allocation, the payment made is non-refundable.
3. Refund Eligibility
A refund may be considered only if:
- The project has not been started
- No resources have been allocated
- A written refund request is submitted within the agreed timeframe
4. Milestone-Based Payments
For milestone-based projects, payments made for completed or active milestones are non-refundable.
5. Delays & Client Responsibility
EzWebApp is not responsible for delays caused by the client, including delayed feedback, incomplete information, or changes in project scope. Such delays do not qualify for refunds.
6. Subscription or Maintenance Services
Payments for recurring services such as maintenance, support, or subscriptions are non-refundable once the billing cycle has started.
7. Refund Approval
All refund requests are reviewed on a case-by-case basis. EzWebApp reserves the right to approve or deny any refund request at its sole discretion.
8. Refund Processing
If a refund is approved, it will be processed within 7–10 business days using the original payment method.
9. Policy Updates
EzWebApp reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
10. Contact Information
For any refund-related queries, please contact us at:
Email: info@ezwebapp.com